Cloud Command Overview and Feature Set

Overview

Cloud Command is a complete cloud infrastructure management platform built specifically for Managed Service Providers (MSPs) and their customers. It provides everything you need to offer cloud services under your own brand, from virtual machine deployment to automated backups, sales tools, SD-WAN, and customer self-service portals.

This article provides a comprehensive overview of Cloud Command's capabilities and how they work together to power your cloud compute stack.

Platform Architecture

Cloud Command operates as a multi-tenant platform with three distinct portal experiences:

• Partner Portal For MSPs who manage sub-tenants and want full control over their cloud compute stack, including white-label branding with custom domain support, customer management, sales tools, and much more.
• Customer Portal A streamlined self-service experience for end customers to manage their VMs, backups, networks, and account settings.
• Admin Portal Internal Cloudasys management for infrastructure operations, billing processing, and platform administration.

Virtual Machine Management

Cloud Command provides complete VM lifecycle management through an intuitive interface.

VM Deployment

• Template-Based Deployment Deploy Linux and Windows VMs from pre-configured templates in seconds
• Custom Resource Allocation Choose CPU cores, RAM, and storage to match your workload requirements
• Multi-Datacenter Selection Deploy to your preferred US datacenter location
• Cloud-Init Support Automated OS configuration and customization during deployment

VM Operations

• Power Controls Start, stop, restart, and pause VMs with real-time state monitoring
• Console Access Browser-based VNC console for direct VM access without additional software
• Live Metrics Real-time CPU, memory, and disk performance monitoring
• Resource Modification Adjust CPU, RAM, and storage on running or stopped VMs
• Network Management Add, configure, and remove network interfaces
• Custom Tagging Organize VMs with custom tags for easy filtering and management

Snapshots

• Point-in-Time Snapshots Create instant snapshots before making changes
• Snapshot Restore Roll back to any previous snapshot with one click
• Automated Snapshots Schedule recurring snapshots for continuous protection

VM Cloning

• Full VM Clones Create complete copies of existing VMs including all disks and configuration
• Custom Naming Specify new names and resource allocations during cloning

Backup & Disaster Recovery

Protect your infrastructure with automated backups and corss-cluster / cross-datacenter replication.

Backup Features

• Scheduled Backups Configure automated backup schedules with custom retention policies
• On-Demand Backups Trigger manual backups whenever needed
• Cross-Cluster Replication Replicate backups to a secondary cluster within the same datacenter for quick restores
• Cross-Datacenter Replication Replicate backups to secondary datacenters for geographic redundancy
• Backup Lock Protect critical backups from accidental deletion
• Tiered Storage Flexible backup storage packages to match your protection needs

Disaster Recovery (DRaaS)

• Low RTO/RPO Minimize downtime and data loss with rapid recovery capabilities
• Restore Preview Test restores before committing to production
• Multi-Cluster Targets Select recovery destinations across your infrastructure
• Recovery Testing Validate your DR plan with non-disruptive restore testing

Cloud Networking

Secure, private networking for your cloud infrastructure. Cloud Networking provides low latency encrypted connections using SD-WAN technologies to connect endpoints with out the need to compliciated IPsec Tinnels or expensive MPLS / Metro Ethernet circuits. 

• Private Cloud Networks Create isolated networks for secure communication between VMs
• Custom CIDR Ranges Define your own IP address ranges for each network
• Zero-Trust Networking authorize external devices to access your SD-WAN Cloud Network, all within Cloud Command
• Member Management Control which VMs can access each network
• VLAN Integration Automatic VLAN configuration and management
• Public IP Management Allocate and manage public IP addresses for internet-facing services

Billing & Pricing

Flexible billing models designed for MSP profitability.

Billing Models

• VPS Billing Simple per-VM monthly pricing with predictable costs
• IaaS Billing Resource pool allocation with flexible usage-based billing
• Partner Billing Manage sub-tenant billing with custom markup and pricing

Billing Features

• Prorated Charges Fair billing for mid-month changes, upgrades, and cancellations
• Account Credits Apply credits to customer accounts with automatic deduction
• Term Discounts Offer discounts for longer commitment terms
• Credit Card & Invoice Support for automatic payment or invoice-based billing
• Invoice Generation Automated monthly invoices with PDF delivery from Cloudasys to all customers, with the exception of Partner accounts sub-tenants. Cloudasys will not bill your subtenants directly.
• Trial Accounts Onboard new customers with trial periods and grace periods

Pricing Tools

• Partner Pricing Calculator Generate accurate quotes for prospects
• Partner Custom Pricing Set datacenter-specific and OS-specific pricing
• Partner Resale Pricing Configure wholesale pricing for partner accounts

White-Label & Branding

Present Cloud Command as your own platform with comprehensive white-label options.

• Custom Logos Upload navigation and login page logos
• Custom Favicon Brand the browser tab with your icon
• Company Name Replace "Cloud Command" with your brand throughout the portal
• Login Tagline Customize the message on your branded login page
• Brand Colors Choose from preset color themes or use your own brand colors
• Custom Domain Use your own domain (e.g., portal.yourcompany.com) with automatic SSL
• Support Branding Configure custom support email, phone, and documentation
• KB Visibility Control whether sub-tenants see Cloud Command knowledge base

User & Role Management

Granular access control for teams of any size.

• Role-Based Access Control Create custom roles with specific permissions
• 40+ Granular Permissions Control access to every feature in the platform
• Multi-User Support Add unlimited users to each account
• Activity Audit Logging Track every action with detailed logs including IP address and timestamp
• User Impersonation Admins can view the portal as a specific user for support purposes

Security Features

Enterprise-grade security to protect your infrastructure and data.

• Multi-Factor Authentication TOTP-based MFA compatible with Google Authenticator and similar apps
• Recovery Codes Backup codes for account recovery if MFA device is lost
• MFA Enforcement Optionally require MFA for all users on an account
• Rate Limiting Protection against brute-force authentication attempts
• Cross-Tenant Isolation Strict security boundaries between customer accounts
• Security Violation Tracking Monitoring and alerting for unauthorized access attempts
• Comprehensive Audit Trail Searchable logs of all user actions with full metadata

Support & Ticketing

Built-in support tools to manage customer issues efficiently.

• Ticket Management Full ticketing system with priorities (P1-P5) and status tracking
• Category Organization Organize tickets by type for efficient routing
• File Attachments Customers can attach screenshots and documents to tickets
• Partner Visibility Partners can view and manage tickets for all their sub-tenants
• Customer Self-Service Customers can create and track their own support requests
• Feedback Collection Gather customer satisfaction feedback on resolved tickets

Knowledge Base

Self-service documentation for customers and partners.

• Searchable Articles Full-text search across all documentation
• Categories & Tags Organized content for easy navigation
• Public Access No login required for general documentation
• Article Feedback Customers can rate articles as helpful or not
• Visibility Controls Restrict certain articles to specific audiences

Infrastructure & Datacenters

Enterprise-grade infrastructure across multiple US locations.

• Multi-Datacenter Geographically distributed infrastructure for redundancy
• HyperCore Clusters High-performance hyperconverged infrastructure based on Scale Computing's HyperCore Virtualization
• GPU Support GPU-enabled clusters for compute-intensive workloads, AL/ML processing available with GPU as a Product (GPUaaP)
• Hypervisor Agnostic No vendor lock-in with flexible infrastructure, Virtual Machines can be exported upon request to .qcow2 files
• Automated Health Monitoring Continuous cluster health checks and alerting

Partner & Sales Tools

Tools to help MSPs grow their cloud practice.

• Sub-Tenant Management Create and manage customer accounts under your partner account
• Pricing Calculator Generate quotes with your custom pricing
• Proposal Generation Create professional proposals with line items and terms
• Lead Management Track prospects through your sales pipeline
• Sales Dashboard Monitor MRR, customer growth, and sales metrics

Additional Features

• Email Notifications Automated alerts for important events and changes
• System Announcements Communicate maintenance windows and updates to customers
• Changelog Transparent versioning and release notes for platform updates

Getting Started

Ready to offer cloud services your way? Cloud Command makes it easy to get started.

Need Help?

Have questions about Cloud Command features or want to learn more? Please submit a support ticket or contact our team at hello@cloudasys.com.